June 12, 2026
Greetings MMT Families and Residents!
One thing I have learned throughout my career is that change can make us feel many different emotions. Sometimes it brings excitement. Sometimes it brings uncertainty. And sometimes it asks us to trust the process before we can see the outcome. As other people say, growth does not happen when everything stays the same. Growth happens when we have the courage to step forward, adapt, and embrace new possibilities.
At our community, we are entering a season of change.
Over the past several months, our community has experienced many transitions. We have welcomed new residents, strengthened partnerships, enhanced services, introduced new programs, and continued to look for ways to improve the experience of everyone who calls Mercy McMahon Terrace home. While change can sometimes feel uncomfortable, it is often a sign that an organization is evolving and positioning itself for a stronger future.
In the coming weeks, there will be additional changes within our leadership structure. I understand that whenever leadership changes occur, questions naturally arise. People want to know what is changing, why it is changing, and how it may affect their daily lives.
Those are important questions, and you deserve transparency.
What I can share today is this: every decision being considered is guided by a commitment to strengthen our community, enhance communication, improve accountability, and ensure that our community continues to provide exceptional care and service for years to come.
Change does not mean we are losing sight of who we are.
Our mission remains the same. Our values remain the same. Our commitment to the dignity, well-being, and quality of life of every resident remains the same.
Next week during our Resident Town Hall Meeting, I will be discussing these upcoming leadership changes in greater detail, answering questions, and sharing our vision for the future. My goal is for everyone to leave with a clear understanding of where we are headed and how these changes will help us continue building a stronger community together.
I encourage each of you to attend, listen, ask questions, and be part of the conversation.
The strongest communities are not those that avoid change. They are the ones that face change together with trust, communication, and a shared belief that tomorrow can be even better than today.
Preferred Pharmacy update:
Historically, Omnicare provided pharmacy services to many of our residents before we transitioned to Premier Pharmacy approximately two years ago. We recently learned that the U.S. Bankruptcy Court approved the sale of Omnicare. At this time, Omnicare continues to operate and provide services to residents who currently use their pharmacy.
After meeting with Premier Pharmacy, a concern was raised regarding notifications some residents received suggesting that United Healthcare members may no longer be able to obtain medications through Premier Pharmacy. Premier Pharmacy's management team has confirmed that there have been no changes to their participation with United Healthcare. They remain contracted with United Healthcare, and residents with this insurance coverage can continue receiving their medications through Premier Pharmacy without interruption.
Of course, residents always have the right to choose their preferred pharmacy. However, based on the information provided by Premier Pharmacy, there is no need to transfer pharmacies at this time solely due to United Healthcare coverage concerns.
Low vision residents:
I wanted to share an update on a few initiatives we're working on to enhance the experience for our residents at Mercy McMahon Terrace, particularly those with low vision or who may be bedridden.
I'm pleased to share that the Braille and Talking Book Library (BTBL) of Sacramento has approved our request for audio players and audiobooks. These resources will provide residents with greater access to books, magazines, and other reading materials through audio format. We anticipate receiving the equipment within the next few weeks.
In addition, I have been collaborating with the Society for the Blind to bring educational resources to our community. They will be presenting "Learn to Live with Vision Loss" on July 9, 2026, at 11:30 a.m. This presentation will offer helpful information, practical tips, and available resources for individuals living with vision loss and their families.
Please see the attached flyer for additional details. We look forward to continuing to bring meaningful programs and services that support our residents' independence, engagement, and quality of life.
Father's day BBQ Lunch:
Friendly reminder to RSVP if you plan to attend the Father's Day BBQ.
Father’s Day RSVP: Click Here
Weekly Call Response Time:
This week, we handled a total of 1352 calls with an average response time of 3 minutes and 33 seconds. We aim for every call to be responded to in 15 minutes or less. Anything longer will be investigated.
Thank you.
Giam Alviedo
CEO
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