IMPORTANT UPDATES

 November 14, 2025

Greetings MMT Families and Residents!

This week, as we celebrated Veterans Day, I want to once again extend our gratitude to the veterans in our community. Thank you for your service.

If you’re a resident and a veteran here at Mercy McMahon Terrace, we’re putting together something special to honor you. We’ll be in touch soon with more info, and I really hope you’ll enjoy what we’re working on!

Evaluation reminder:

If you’re a POA or responsible party for a resident, you may have received an email from Adobe Sign. We use Adobe Sign to collect electronic signatures when you’re unable to come to the community to sign the evaluation form or care plan in person.

Please look for the Adobe Sign email to review and complete the document at your convenience.

Ensure Drinks:

I want to let you know that our kitchen team will no longer be providing Ensure drinks. Since we’re an assisted living community, anything we manage, even over-the-counter supplements like multivitamins or Ensure requires a doctor’s order.

Going forward, Ensure will need to be ordered through your pharmacy with a prescription from your doctor. If you’re enrolled in our medication program, our nursing team will continue to help administer the Ensure according to the doctor’s instructions. I want to ensure that everyone stays informed, so thank you for your understanding.

Thanksgiving sign up reminder:
The reservation link will expire tonight at midnight. I encourage families and residents to reserve their tables, as we need an accurate count to rent tables and chairs. Walk-ins are still welcome, but they may have a wait since we’ll be prioritizing guests with reservations


Reservation link: click here

Christmas Brunch sign up heads up:

Our Christmas Brunch reservation link will go live next week. Since seating is limited, I encourage everyone to reserve a table once it’s available. We’ll also be sharing the menu at that time.

Weekly Call Response Time:
This week, we handled a total of 1768 calls with an average response time of 3 minutes and 10 seconds. We aim for every call to be responded to in 15 minutes or less. Anything longer will be investigated.

Thank you,

Giam Alviedo

CEO

Mercy McMahon Terrace