IMPORTANT UPDATES

  December 5, 2025

Greetings MMT Families and Residents!

I hope you’re doing well. It’s been a busy week with so many events, and as we get closer to Christmas, we’re expecting even more! We also had the honor of celebrating the retirement of one of our board members, who has been a dedicated supporter and a true advocate for our community. Thank you for joining us and being part of the celebration.

Christmas Buffet:
Thank you for sharing your feedback. I really appreciate it, and I want you to know that we’re listening. I always encourage families and residents to speak up when something doesn’t feel right, because it’s the only way we know what needs attention. We truly want to make these special occasions feel enjoyable for everyone.
To help with that, we’re extending the reservation window for the Christmas Buffet. If your loved one is in June’s Place and you want to join the full buffet in the main dining area, please use the Assisted Living sign-up link. If you’d rather dine in June’s Place, we’ve adjusted the pricing since it won’t be the full buffet service.
Thanks again for being open with us, it really does help us get better.
Assisted living dining reservation link: Click here
June's Place dining reservation link: Click here

Veteran Resident:
For our veteran residents, we’re putting together a profile photoshoot for our Veteran Wall of Honor. If you or your family member have questions, please reach out to Tami Moore at activities@mercymcmahonterrace.org for more details.

Resident Experience Council & Surveys:

We are looking for five more family members to join our Family Council. If you’re able to commit at least one hour a month to attend our meetings, I’d love to hear from you. These meetings are a chance for us to talk openly about pain points, identify areas for improvement, and work together to enhance the resident and family experience in our community.

Tray Services:

Effective January 1, 2026, the tray delivery service charge will increase from $2 per tray to $5 per tray. This change does not apply to residents who receive exempt conditional trays or sick trays. Our goal is to encourage residents who are well and able to join us in the dining room, where they can enjoy a more social and engaging mealtime experience. Thank you for your understanding. 

Support Mercy McMahon Terrace
As we approach the end of the year, we invite you to consider supporting Mercy McMahon Terrace with a charitable gift. As a professional non-profit community, your contribution may be tax-deductible, and it goes a long way in helping us continue the work we do. Many people don’t realize how much we rely on the generosity of our community to keep our home vibrant and thriving. Your support truly makes a meaningful difference, and we are deeply grateful for your kindness and generosity. Donation link: here 

Exercise Activities:

We hear your concerns about the ladies’ and men’s luncheons and breakfasts. I want to reassure you that our goal is to add more activities not reduce social events or replace important programs like exercise. Our team has already revised the schedule to make sure these gatherings continue, while still keeping Tami’s exercise sessions in place.

Thank you for bringing this to my attention. Your feedback really helps us make thoughtful adjustments.

Weekly Call Response Time:
This week, we handled a total of 1720 calls with an average response time of 3 minutes and 34 seconds. We aim for every call to be responded to in 15 minutes or less. Anything longer will be investigated.

Thank you,

Giam Alviedo

CEO

Mercy McMahon Terrace