IMPORTANT UPDATES

July 11, 2025


Greetings MMT Families and Residents!

Happy Friday! I hope you’re managing to stay cool with this intense heat. It looks like we’re officially hitting those triple-digit temperatures for the season. Stay hydrated and take it easy this weekend!

Chapel Update:

Starting tomorrow, we will temporarily hold chapel services in the family room until the chapel renovation is complete. Please note that area containment will begin on Monday at 8:00 AM. There will be quite a bit of activity next week, and I truly appreciate your patience and understanding during this time.

Incontinence Supplies Program:

I wanted to let you know that we’ve sent out a notification about the upcoming changes to billing for incontinence products, along with an option to enroll in our monthly program starting July 24, 2025. This program can be a great choice, as it offers the convenience of having supplies readily available here in the community without the need to purchase them at market prices. Please know that our goal with this change is not to make a profit, but simply to cover costs and avoid any financial loss while continuing to provide our residents with the supplies they need.

Bistro Menu:

Thank you for sharing your feedback about the bistro menu. Our Culinary Director is currently working on simplifying the menu so it’s easier to navigate and not too overwhelming. I'm also happy to share that we can now accept meal payments by credit or debit card for your convenience.

ACH Direct Deposit:

Just a quick update, we are almost ready to go live with this feature. Our ACH processor is currently finalizing setup with our bank to start accepting deposits. I’m hopeful that we will be able to launch next week.

Weekly Call Response Time:
This week, we handled a total of 1793 calls with an average response time of 3 minutes and 17 seconds.

Thank you,

Giam Alviedo

Interim CEO/Admin

Mercy McMahon Terrace