IMPORTANT UPDATES

July 18, 2025

Greetings MMT Families and Residents!

I hope you’re having a wonderful start to your weekend. I wanted to share a quick update on our chapel project. During demolition, we encountered an unexpected challenge with some metal tubes in the walls that weren’t on our original plans. We’re making the necessary adjustments, and seeing the space open up is truly exciting. It’s going to be wider and able to accommodate even more residents once complete. I can’t wait for us to move into the next phase.

I also want to share some personal news: After serving as the Interim CEO/Executive Director for a while, I have officially transitioned into the role of CEO/Executive Director of our community. My official start date in this permanent role will be next week. I am honored for the opportunity to continue serving our residents and families in this new capacity. I will also continue to cover the role of Director of Care until we find the right new team member to join us.

ACH Direct Deposit:

Great news! We’re now able to set up direct deposit! If this is something you’re interested in, just fill out the enrollment form attached to this email. If it’s easier for you, we also have paper forms available at the front desk. Let us know if you have any questions or need help getting started.

Incontinence Supplies Program:

Thank you to everyone who has already filled out the forms. I appreciate your quick responses. Just a reminder that these programs will begin on July 24th, and the new pricing for individual packs will go into effect on that date as well. If you still need to fill out a form, they are also available at the front desk for your convenience.

Weekly Call Response Time:
This week, we handled a total of 1696 calls with an average response time of 3 minutes and 33 seconds. We aim for every call to be responded to in 15 minutes or less. Anything longer will be investigated.

Thank you,

Giam Alviedo

Interim CEO/Admin

Mercy McMahon Terrace